FAQs

We know, it’s the boring legal stuff — but here’s our return policy in a nutshell:
We accept returns within 30 days from the date you receive your order.

Eligibility Requirements

• Your return request must be initiated — and the item posted back — within 30 days of delivery.
• The item was not marked “Final Sale” or “Non-Returnable” when purchased (unless it’s faulty).
• The item is in its original packaging and condition — swing tags attached, shoe boxes intact, jewellery packaging included.
• Before sending your item back, we’ll ask for a photo to confirm its condition.

Heads up: If you return part of a bundle, the bundle pricing will no longer apply to your order.

We get it – life happens and returns get delayed. No worries! You have 30 days to send it back, so you’ve got time to decide. Check our Returns Policy for all the details.

Would you like me to also make a more professional version so you have both styles ready?

Sadly, we know that sometimes our products are just not quite the right fit for everyone. All items must be returned in the same condition as they were sent, including all tags and product features.

Customers are responsible for covering the return shipping fee, which includes any applicable shipping, handling, and related charges. We do not accept cash-on-delivery payments for returns. A valid tracking number must be provided in the return form for the process to be completed successfully. Standard items can typically be returned for a refund, replacement, or store credit. Once the Fulfillment Center receives and verifies your return (usually within 72 hours of arrival), you will receive an email confirmation that the return has been finalized.

We’re working hard behind the scenes to process orders quickly through our fulfilment centres. We strongly encourage you to send us a photo of your post office receipt as proof that your return has been lodged. Once we receive this, we can process your exchange or refund right away. If you forget to get this receipt, we’ll need to wait until your return arrives at our warehouse before proceeding.

We’re sad to see you go! Once we’ve processed your refund, you will receive a confirmation email from us. From that point, it may take 2–5 business days for the funds to appear in your account, depending on your bank. If it takes longer than this, we recommend contacting your bank or payment provider directly.